Refund Policy

Tell us what needs to be resolved

A return or exchange request must reach us within 30 days of the delivery date. Identify the order or supply proof of purchase, describe the item and explain the requested outcome. Goods returned because you changed your mind must be unused, with their original condition and packaging preserved.

Arrange the return with us first

Please wait for return instructions before posting goods. We cover the cost of eligible returns and provide a prepaid label or an alternative method that we pay for. This includes eligible no-fault returns as well as returns involving defects, damage, missing goods or the wrong item. For delivery or quality issues, include order details and photographs that help document the problem.

Where to send goods; choosing an exchange

Our company address appears at the end of this policy and is the default return address. Use a dedicated return destination only when we supply one for your case. If you want an exchange, tell us your preferred replacement so that availability and the next steps can be discussed. Your statutory rights are unaffected.

Refund timetable

Returned merchandise is checked upon receipt. When the return has been inspected and approved, we refund the original payment method within 10 business days. Posting by the bank or payment provider can take additional time. Please quote your order number if you need us to review an outstanding credit.

An order that has not shipped yet

Notify us immediately if you want to change or cancel an order before dispatch. We will assess whether fulfillment can still be interrupted, but acceptance of the request is not guaranteed. Shipped orders must follow the return process instead.

The merchant and ways to reach us

Simplemodern
Email: Support@Simolemodern.shop
Phone: 563-356-7591
Business address: 543 Broadway St, Carson, Iowa, 51525, US