FAQ

Can I pay with my preferred card?

Use the payment options shown during checkout; only those enabled choices are offered for the transaction. Settlement is in USD, with applicable taxes charged under the law.

Do you ship outside the United States?

No. Delivery is restricted to US addresses. Standard Shipping is free for all US orders and requires no minimum spend.

How long do preparation and shipping take?

Preparation is 1–2 business days, followed by an estimated 4–6 business days in transit. Weekends and US federal holidays are not counted. Carrier conditions may affect arrival.

Where is the tracking reference sent?

After shipment, tracking information goes to the email used for your order. Carrier scans may not appear immediately. Ask us for help if a parcel is delayed or seems missing.

What should I do about an order mistake?

Contact us immediately before shipment to request correction or cancellation. Fulfillment may already be too far along, so success cannot be guaranteed. A shipped purchase follows the return procedure.

May I return an item or request an exchange?

Apply within 30 days of delivery with order details or proof of purchase. Change-of-mind goods must remain unused, in original condition and packaging. We pay eligible return shipping and provide the method or prepaid label. An exchange can be arranged subject to availability.

Who helps with damaged, wrong or missing goods?

Send the merchant your order details and relevant photos with a description of the issue. We will investigate and explain the remedy. The merchant also pays eligible return shipping for these problems.

How quickly will a return credit be issued?

Following receipt, inspection and approval, repayment is made to the original payment method within 10 business days. Additional bank or provider posting time may apply.

Which care guidance and support hours apply?

Use the actual product listing for materials, care, compatibility and safety information. Customer service is available Monday to Friday, 9:00 AM–5:00 PM (America/Chicago) through the merchant contacts below.